General Terms and Conditions AVIACOLLECT
The online payment tool AVIACOLLECT is a platform of AVIAREPS UK Ltd. (subsidiary company of AVIAREPS AG, represented by the board of management, Landsberger Strasse 110, 80339 Munich, Germany) and is for the purpose of paying airline tickets. In that case AVIAREPS UK Ltd. thus exclusively acts as a mediator in the range of its operational activities as an agent for transport services (i.e.flights). AVIAREPS UK Ltd. does not organize travels at its end. In case of booking, the contract for the journey shall be solely between you, the client, (hereinafter referred to as ‘client’ or ‘you’) and the airline. Therefore, the following conditions apply exclusively to AVIAREPS’ UK Ltd. brokerage activities and have no influence on the conditions under which they take place through travel which the travel will take place. The conditions of carriage of the respective airline apply. You will receive these with the confirmation of your ticket at the latest.
1. Process of your request
Each accepted booking which is processed, is subject to the conditions, tariffs and regulations of the involved rail, shipping, and bus or rental car companies, car insurance or other companies, firms or persons. After your booking has been confirmed, your ticket will be sent either electronically (email) or by post to the address given. For tickets sent by post, please allow us at least three working days for delivery to any addresses in the UK and five to seven days for international deliveries. Ticket orders for travel within three days of purchase cannot be accepted on this site and must be ordered confirmed by phone. Please contact us for further information and assistance. Electronic orders will be processed immediately, while orders that are required as postal services, mail will be processed within one business day of receipt.
Any booking is considered as confirmed only once you receive the booking confirmation. It is your responsibility to check the accuracy of your data before proceeding to the payment section at AVIACOLLECT. Your booking payment will be only accepted once you receive the booking confirmation. It is mandatory for you to check the accuracy of your data before proceeding to your payment on AVIACOLLECT. If you notice any discrepancies, we kindly ask you to inform AVIAREPS UK Ltd. immediately. In case of changes of to the booking due to your own mistake (e.g. due to a typing errors) you are legally obliged to indemnify the damage legally caused. Costs for changes or cancellations, caused by faulty transmission on the part of the customer, are to be paid to AVIAREPS UK Ltd. The amount of the fee depends on the conditions of the respective airline.
b. Question about your booking
In case you have any question concerning your ticket issuance, payment or cancellation you may always contact us. Please contact us either by mail to AVIAREPS UK Ltd., 1000 Great West Road, Brentford TW8 9DW, United Kingdom or by phone +44 - 20 - 7644 8840 for Aviation, +44 - 20 - 76 44 61 00 for Tourism or via e-mail: ReservationsLON@aviareps.com. AVIAREPS UK Ltd.is committed to reply to customer queries within two working days.
c. Cancellation / Changes
The cancellation or modification of your booked tourism products and services are subject to the terms and conditions of the respective provider. In regards to any aviation tickets the terms and conditions of the respective airline apply. Please note that some cancellation or alteration requests of your booked tourism products and services are not possible or only under certain conditions. The change or cancellation request must be requested made in written form directly to the supplier. All requests of modification or cancellation must be sent in writing to AVIAREPS UK Ltd. from Monday until Friday from 9:00AM to 5:00PM. A booking or rebooking within 2 hours prior to departure is not possible through AVIAREPS UK Ltd. or the payment platform AVIACOLLECT. For very short notice bookings, please contact the provider directly. For every change or cancellation of a booking, even if they are caused by the supplier itself, AVIAREPS UK Ltd. reserves the right to charge a separate management transaction fee unless the change or cancellation has been caused by AVIAREPS UK Ltd. and / or an agent. Please note that in the case of a “no show” the airline will not refund the paid fare.
AVIAREPS UK Ltd. calculates all services on behalf of the respective supplier. In the case where of uncompleted payments are not fully completed, AVIAREPS UK Ltd. is authorized to take legal action to claim the outstanding amount. Flights have to be paid completely in full immediately at the time of the receipt of the booking confirmation. There is no obligation for AVIAREPS UK Ltd. or a supplier to hand over tickets, confirmations, vouchers or other journey documents as long as the payment service has not been paid. In any case, the customer client remains further obliged and liable to pay for all amounts that were agreed upon for the requested services. Partial payments are not permitted. Furthermore AVIAREPS UK Ltd. further reserves the rights to carry out or conduct occasional security checks of the credit card data to avoid frauds. You may therefore be asked by e-mail to send a proof of the credit card holder’s name and address of the credit and/or Card statement before tickets are issued. If you do not comply with the request in due time, AVIAREPS UK Ltd. reserves the right to cancel the booking. We recommend to keep a copy of the transaction data (booking and paying data) for yourself.
e. Payment with Credit Card
Payments may be made with any of the offered credit card options. All payments can be made by using a credit card. AVIAREPS UK Ltd. reserves the right to charge any additionally administration costs to the customer client. AVIAREPS UK Ltd. will inform you about these costs. Chargebacks are subject to payment by the customer client against an administration fee. In case of any problems on with the payment, AVIAREPS UK Ltd. will contact you within 48 hours or within 24 hours after the reservation by email if the planned departure is set within 48 hours or 24 hours respectively. AVIAREPS UK Ltd. cannot be held liable in case of damages which are due to resulting from your fault on a failed payment caused by the client. If, in the event of payment by credit card, the bank issuing the credit card, and in the event of payment by direct debit, the bank at which the debited account is held, refuses to make the payment that settles the claim arising from the Contract of Carriage for reasons that are the responsibility of the person booking, that person will be required to pay damages at a service fee of EUR 25.
Refunds will be made in the same manner as the previous original payment, in each every case to the person who has previously made the payment.
AVIAREPS UK Ltd. accepts no liability whatsoever for the topicality, accuracy, completeness or quality of the information provided by third parties (e.g. co-operation partners, tour operators, airport operators, website users). Liability claims against AVIAREPS UK Ltd. relating to damages of a material or non-material kind, which were caused by usage or non-usage of the information presented, are precluded, provided that there is no negligence or fraudulent misrepresentation on the part of AVIAREPS UK Ltd.
This website may contain links or references to other websites which are not operated by AVIAREPS AG. Unless otherwise specified, AVIAREPS does not endorse any of these other third-party websites and expressly disassociates ourselves from all contents available on these sites. This declaration applies to all links to external sites covered by AVIAREPS AG and to all the contents of these sites to which these links lead. AVIAREPS does not assume any liability for any of the third-party websites listed on AVIACOLLECT or related AVIAREPS’ websites.
AVIAREPS reserves all copyright, trademark, patent, and other intellectual property rights in the information on this site and it is given no particular or implied license. Any unauthorized use or reproduction of the information or proprietary rights contained in this website is strictly prohibited. This website is owned and operated by AVIAREPS.
5. Modification of terms and conditions
AVIAREPS is not obligated at any time to inform customers clients about changes in the terms and conditions (i.e. update) on the website. The terms and conditions are valid from the date of the latest update. Your continued usage of the webpage website following our posting of a change notice or new agreement on our site will constitute binding acceptance of the change.
This contract is subject to German law with Jurisdiction in Munich. This version has been released on August 17th 2020.