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General Terms and Conditions AVIACOLLECT

General information

The online payment tool AVIACOLLECT is a platform of AVIAREPS España SLU (subsidiary company of AVIAREPS AG, represented by the board of management, Josephspitalstr. 15, 80331 Munich, Germany) hereinafter called AVIAREPS and is for the purpose of paying airline tickets.

In that case AVIAREPS exclusively acts as a mediator in the range of its operational activities as an agent for transport services (i.e.flights). AVIAREPS does not organize travels at its end. In case of booking, the contract for the journey shall be solely between you and the airline.

Therefore, the following conditions apply exclusively to AVIAREPS AG brokerage activities and have no influence on the conditions under which they take place through travel. The conditions of carriage of the respective airline apply. You will receive these with the confirmation of your ticket at the latest.

1. Process of your request

Each accepted booking which is processed, is subject to the conditions, tariffs andregulations of the involved rail, shipping, and bus or rental car companies, car insurance or other companies, firms or persons.

After your booking has been confirmed, your ticket will be either electronically sent to you by email or by post. For tickets sent by post, please allow us at least three working days for delivery to any German addresses, and five to seven days for international deliveries. Ticket orders for travel within three days cannot be accepted on this site and must be ordered by phone. Please contact us for further information and assistance. Electronic orders are processed immediately, while orders that are required as mail will be processed within one business day of receipt.

a. Confirmation

Your booking payment will be only accepted once you receive the booking confirmation. It is mandatory for you to check the accuracy of your data before proceeding to your payment on AVIACOLLECT. If you notice any discrepancies, we kindly ask you to inform AVIAREPS immediately. In case of changes of the booking due to your own mistake (e.g. due to a typing error) you are obliged to indemnify the damage legally. Costs for changes or cancellations, caused by faulty transmission on the part of the customer, are to be paid to AVIAREPS. The amount of the fee depends on the conditions of the respective airline.

b. Question about your booking

In case you have any question concerning your ticket issuance, payment or cancellation you can always contact us. Please contact us either by mail Aviareps, Bravo Murillo, 101, 6ª planta, Oficina 3, 28020 Madrid, by phone: (+34) 91 458 55 62 or via email: aviareps.spain@aviareps.com. AVIAREPS is committed to answer customer queries within two working days

c. Cancellation / Changes

The cancellation or modification of your booked tourism products and services are subject to the terms and conditions of the respective provider. In regards to any aviation ticket the terms and conditions of the respective airline apply. Please note that some cancellation or alteration of your booked tourism products and services are not possible or only under certain conditions. The change or cancellation must be requested in written form directly to the supplier.

All requests of modification or cancellation must be sent in writing to AVIAREPS from Monday until Friday from 09:00 AM to 05:00 PM.

A booking or rebooking within 2 hours prior to departure is not possible through AVIAREPS or the payment platform AVIACOLLECT. For very short notice bookings, please contact the provider directly.

For every change or cancellation of a booking, even if they are caused by the supplier itself, AVIAREPS reserves the right to charge a separate management transaction fee unless the change or cancellation has been caused by a AVIAREPS and / or an agent. Please note that in the case of a “no show” the airline will not refund the fare paid.

d. Payment

AVIAREPS calculates all services on behalf of the respective supplier. In the casewhere payments are not fully completed, AVIAREPS is authorized to take legal action to claim the outstanding amount.

Flights have to be paid completely immediately of the receipt of the booking confirmation.

There is no obligation for AVIAREPS or a supplier to hand over tickets, confirmations, voucher or other journey documents as long as the payment has not been paid. The customer remains further obliged, however, to pay the amounts agreed for the ordered achievements in every case. Partial payments are not Furthermore AVIAREPS reserves the rights to carry out occasional security checks of the credit card numbers to avoid frauds. You can therefore be asked by e-mail to send a proof of the address of the credit card holder and a copy of the credit card or a bank statement to AVIAREPS by fax or mail before tickets are issued. If you don't comply with the request in due time, AVIAREPS reserves the right to cancel the booking.

We recommend to keep a copy of the transaction data (booking and paying data) for yourself.

e. Payment with Credit Card

All payments can be made by using a credit card. AVIAREPS reserves the right to charge any additionally administration costs to the customer. AVIAREPS will inform you about these costs. Charge backs are subject to payment by the customer against an administration fee.

In case of any problems on the payment, we will contact you within 48 hours after the reservation process or within 24 hours by e-mail, provided that your departure occurs during the next 48 hours from reservation process. AVIAREPS cannot be held reliable in case of damages which are due to your fault on a failed payment. If, in the event of payment by credit card, the bank issuing the credit card, and in the event of payment by direct debit, the bank at which the debited account is held, refuses to make the payment that settles the claim arising from the Contract of Carriage for reasons that are the responsibility of the person booking, the person booking will be required to pay damages to the amount of EUR 25.

f. Refunds

Refunds will be made in the same manner as the previous payment, in each case to the person who has previously made the payment.

2. Disclaimer

AVIAREPS accepts no liability whatsoever for the topicality, accuracy, completeness or quality of the information provided by third parties (e.g. co-operation partners, tour operators, airport operators, website users).

Liability claims against AVIAREPS relating to damages of a material or non-material kind, which were caused by usage or non-usage of the information presented, are precluded, provided that there is no negligence or fraudulent misrepresentation on AVIAREPS part.

3. Links

This website may contain links or references to other websites which are not operated by AVIAREPS. Unless otherwise specified, we do not endorse any of these other websites and expressly disassociate ourselves herewith from all contents of these sites. This declaration applies to all links to external sites covered by AVIAREPS and to all the contents of these sites to which these links lead.

We reserve the right to make the link to other websites contingent upon our express written consent and to withdraw our consent to a link at any time.

4. Copyright

AVIAREPS reserves all copyright, trademark, patent, and other intellectual property rights in the information on this site and it is given no particularly or implied license. Any unauthorized use or reproduction of the information or proprietary rights contained in this website is strictly prohibited.

This website is owned and operated by AVIAREPS.

5. Online dispute resolution platform (ODR) at EU level

The EU Commission has provided an internet platform for the online resolution of disputes (“online dispute resolution platform”). The online dispute resolution platform can serve as a contact point for out-of-court resolution of disputes arising from online purchase contracts or service contracts. The online dispute resolution platform is available via the internet address http://ec.europa.eu/consumers/odr/

Dispute resolution before a consumer arbitration entity

AVIAREPS is not obliged to participate and is not participating in a dispute resolution before a consumer arbitration entity.

6. Modification of terms and conditions

AVIAREPS is not obligated at any time to inform customers about changes in the terms and conditions (i.e. update) on the website. The terms and conditions are valid from the date of latest update. Your continued usage of the webpage following our posting of a change notice or new agreement on our site will constitute binding acceptance of the change.

7. Jurisdiction

This contract is subject to German law. Jurisdiction is Munich.

This version has been released on December 14th 2014.